A customer feedback form that asks why
A regular feedback form gets you ratings and one-word answers. Chatform asks your questions one at a time and, when an answer hides something useful, like a problem, a strong opinion or something unclear, digs in to understand why, with tap options where it can.
It doesn't dig into simple facts, stops digging when someone is in a hurry, and notes anything else useful it hears, so the chat stays short and the answers stay useful.
How it works
Say what you want to learn
For example: why trial users don't upgrade, or what guests think of a new menu.
Share the link
After a purchase, in an email, or as a QR code on the table.
Read the reasons
Each response has a one-line takeaway and a score for how useful it is, so the detailed answers rise to the top.
What it looks like
Takeaway: Stopped using the app because reminders came at random times.
Try it as a customer
Answer a live demo the way your customers would. No sign-up, and nobody will contact you.
Questions
Will it ask too many questions?
No. It aims for what you need in as few questions as possible: it digs only when an answer is worth it, never on simple facts like a city or a role, stops when someone gives short answers, and has a message limit you set.
Can I collect feedback anonymously?
Yes. Only ask for a name or contact details if you need them; every question is yours to choose.
How do I read hundreds of responses?
Each response comes with a one-line takeaway and a score, and you can filter by score or category or export everything to CSV.